:root{--bg:#f4f5f8;--card:#fff;--ink:#1b2130;--muted:#687087;--line:#e3e6ee;--brand:#7a3e9d;--brand2:#f3ebf8;--ok:#1f8a4c;--okbg:#e7f6ee;--bad:#c0392b;--badbg:#fdecea;--warn:#b7791f;--warnbg:#fff6e5;--shadow:0 1px 2px rgba(16,24,40,.05);}
@media (prefers-color-scheme:dark){:root{--bg:#12141a;--card:#1b1e26;--ink:#e8eaf0;--muted:#9aa1b2;--line:#2b2f3a;--brand:#b07fd6;--brand2:#2a2133;--okbg:#14301f;--badbg:#3a1c1a;--warnbg:#33290f;}}
*{box-sizing:border-box}
body{margin:0;font-family:system-ui,-apple-system,"Segoe UI",Tahoma,"Noto Sans Arabic",sans-serif;background:var(--bg);color:var(--ink);font-size:14.5px;line-height:1.5}
a{color:var(--brand);cursor:pointer}
.hidden{display:none!important}
.layout{display:flex;min-height:100vh}
aside{width:240px;flex:0 0 240px;background:var(--card);border-inline-end:1px solid var(--line);position:sticky;top:0;height:100vh;overflow-y:auto}
.brand{display:flex;gap:8px;align-items:center;padding:16px;font-weight:700;font-size:16px;border-bottom:1px solid var(--line)}
.logo{font-size:22px}
nav a{display:flex;align-items:center;gap:10px;padding:10px 16px;color:var(--ink);text-decoration:none;border-inline-start:3px solid transparent}
nav a:hover{background:var(--bg)}
nav a.active{background:var(--brand2);border-inline-start-color:var(--brand);color:var(--brand);font-weight:600}
nav i{font-style:normal;width:22px;text-align:center}
.badge{margin-inline-start:auto;background:var(--bad);color:#fff;border-radius:99px;font-size:11px;padding:1px 7px;font-weight:600}
.main{flex:1;min-width:0}
.top{display:flex;align-items:center;gap:10px;padding:10px 20px;background:var(--card);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5;flex-wrap:wrap}
.top .spacer{flex:1}
.botpick{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--muted)}
.botpick select{width:auto;min-width:180px}
.menu{display:none}
main{padding:22px;max-width:1200px;margin:0 auto}
h1{font-size:22px;margin:0 0 4px}h2{font-size:18px;margin:0 0 10px}h3{font-size:15.5px;margin:0 0 8px}
.sub{color:var(--muted);margin:0 0 18px}
.card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:14px;box-shadow:var(--shadow)}
.row{display:flex;gap:12px;flex-wrap:wrap;align-items:flex-start}
.row>.grow{flex:1 1 240px;min-width:0}
.grid{display:grid;gap:12px;grid-template-columns:repeat(auto-fill,minmax(190px,1fr))}
.grid2{display:grid;gap:14px;grid-template-columns:repeat(auto-fit,minmax(340px,1fr))}
label{display:block;font-size:13px;color:var(--muted);margin:10px 0 4px;font-weight:500}
.help{font-size:12.5px;color:var(--muted);margin-top:4px}
input,textarea,select{width:100%;padding:9px 11px;border:1px solid var(--line);border-radius:8px;background:var(--card);color:var(--ink);font:inherit}
input:focus,textarea:focus,select:focus{outline:2px solid var(--brand2);border-color:var(--brand)}
input[type=checkbox]{width:auto;margin:0}
input[type=color]{padding:2px;height:38px;width:60px}
textarea{min-height:90px;resize:vertical}
textarea.big{min-height:300px;font-size:14px}
.check{display:flex;align-items:center;gap:8px;margin:10px 0;color:var(--ink);font-size:14px}
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--card);color:var(--ink);padding:8px 14px;border-radius:8px;cursor:pointer;font:inherit;white-space:nowrap}
.btn:hover{border-color:var(--brand)}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.danger{color:var(--bad);border-color:var(--bad)}
.btn.small{padding:4px 10px;font-size:13px}
.btn.ghost{background:transparent}
.btn.block{width:100%;justify-content:center;margin-top:14px}
.btn:disabled{opacity:.6;cursor:wait}
.actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px;align-items:center}
.muted{color:var(--muted)}.small{font-size:12.5px}
.error{color:var(--bad);min-height:18px;font-size:13.5px;margin-top:6px}
.ok{color:var(--ok)}.bad{color:var(--bad)}
.pill{display:inline-block;padding:2px 9px;border-radius:99px;font-size:12px;border:1px solid var(--line);white-space:nowrap}
.pill.ok{background:var(--okbg);border-color:transparent;color:var(--ok)}
.pill.bad{background:var(--badbg);border-color:transparent;color:var(--bad)}
.pill.warn{background:var(--warnbg);border-color:transparent;color:var(--warn)}
.pill.brand{background:var(--brand2);border-color:transparent;color:var(--brand)}
.stat{padding:14px}
.stat .n{font-size:26px;font-weight:700}
.stat .l{color:var(--muted);font-size:13px}
.tabs{display:flex;gap:4px;flex-wrap:wrap;border-bottom:1px solid var(--line);margin-bottom:16px}
.tabs a{padding:9px 14px;color:var(--muted);text-decoration:none;border-bottom:2px solid transparent;margin-bottom:-1px}
.tabs a.active{color:var(--brand);border-bottom-color:var(--brand);font-weight:600}
table{width:100%;border-collapse:collapse}
th,td{padding:9px 8px;border-bottom:1px solid var(--line);text-align:start;vertical-align:top}
th{font-size:12.5px;color:var(--muted);font-weight:600}
tr.click{cursor:pointer}tr.click:hover td{background:var(--bg)}
.copybox{display:flex;gap:6px}
.copybox input,.copybox textarea{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:12.5px;direction:ltr;text-align:left}
code,.mono{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:12.5px}
.ltr{direction:ltr;text-align:left}
.list-item{display:flex;gap:10px;align-items:flex-start;padding:10px 0;border-bottom:1px solid var(--line)}
.list-item:last-child{border-bottom:0}
.list-item .body{flex:1;min-width:0}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--ink);color:var(--card);padding:10px 18px;border-radius:10px;z-index:100;box-shadow:0 6px 24px rgba(0,0,0,.2)}
.toast.err{background:var(--bad);color:#fff}
.modal{position:fixed;inset:0;background:rgba(10,12,20,.5);z-index:50;display:flex;align-items:flex-start;justify-content:center;padding:4vh 12px;overflow-y:auto}
.modal-box{width:min(760px,100%);margin:0}
.auth{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:16px}
.auth-card{width:min(400px,100%);text-align:start}
.auth-card .logo{font-size:36px}
.langs{display:flex;gap:4px}
.langs button{border:1px solid var(--line);background:transparent;color:var(--ink);padding:5px 9px;border-radius:7px;cursor:pointer;font-size:12.5px}
.langs button.active{background:var(--brand);border-color:var(--brand);color:#fff}
/* inbox */
.inbox{display:grid;grid-template-columns:330px 1fr;gap:14px;height:calc(100vh - 130px)}
.inbox .list{overflow-y:auto;padding:0}
.conv{padding:11px 14px;border-bottom:1px solid var(--line);cursor:pointer}
.conv:hover{background:var(--bg)}.conv.active{background:var(--brand2)}
.conv .who{display:flex;justify-content:space-between;gap:6px;font-weight:600}
.conv .last{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.thread{display:flex;flex-direction:column;padding:0;overflow:hidden}
.thread-head{padding:12px 14px;border-bottom:1px solid var(--line);display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.msgs{flex:1;overflow-y:auto;padding:14px;background:var(--bg)}
.msg{max-width:78%;padding:8px 12px;border-radius:12px;margin:6px 0;white-space:pre-wrap;word-wrap:break-word}
.msg small{display:block;font-size:11px;opacity:.7;margin-bottom:2px}
.msg.customer{background:var(--card);border:1px solid var(--line);margin-inline-end:auto}
.msg.bot{background:var(--brand2);margin-inline-start:auto}
.msg.owner{background:var(--okbg);margin-inline-start:auto}
.composer{padding:10px;border-top:1px solid var(--line);background:var(--card)}
.composer .row{flex-wrap:nowrap}
.composer textarea{min-height:44px;height:44px}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{padding:5px 11px;border-radius:99px;border:1px solid var(--line);background:var(--card);cursor:pointer;font-size:13px}
.chip.active{background:var(--brand);border-color:var(--brand);color:#fff}
.drop{border:2px dashed var(--line);border-radius:12px;padding:26px;text-align:center;cursor:pointer;color:var(--muted)}
.drop.over{border-color:var(--brand);background:var(--brand2)}
.timeline{list-style:none;padding:0;margin:0}
.timeline li{padding:6px 0;padding-inline-start:18px;position:relative}
.timeline li:before{content:"";position:absolute;inset-inline-start:0;top:12px;width:9px;height:9px;border-radius:50%;background:var(--brand)}
.steps{display:flex;gap:4px;margin:6px 0}
.steps span{flex:1;height:6px;border-radius:4px;background:var(--line)}
.steps span.on{background:var(--brand)}
.ckl{display:flex;justify-content:space-between;align-items:center;padding:7px 0;border-bottom:1px solid var(--line)}
.ckl:last-child{border-bottom:0}
.chart{width:100%;height:180px}
.bar-row{display:flex;align-items:center;gap:8px;margin:6px 0}
.bar-row .lbl{width:120px;font-size:13px}
.bar-row .bar{flex:1;background:var(--bg);border-radius:6px;height:10px;overflow:hidden}
.bar-row .bar b{display:block;height:100%;background:var(--brand)}
.guide h3{margin-top:18px}
.guide ol li,.guide ul li{margin:5px 0}
@media (max-width:900px){
  aside{position:fixed;inset-inline-start:0;z-index:30;transform:translateX(100%);transition:.2s;box-shadow:0 0 30px rgba(0,0,0,.2)}
  [dir=ltr] aside{transform:translateX(-100%)}
  aside.open{transform:none!important}
  .menu{display:inline-flex}
  .inbox{grid-template-columns:1fr;height:auto}
  .inbox .list{max-height:40vh}
  .thread{height:70vh}
  main{padding:14px}
}